Last updated Date: May 2026

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Welcome to Arch 76 Token Studio (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information across our entire website, including bookings, shop purchases, contact forms, and ticket/gift card redemption. We comply with the UK GDPR, Data Protection Act 2018, and applicable international privacy laws.

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 1. What Information We Collect
We only gather information necessary to run our service safely and smoothly:
- Personal details: Full name, email address, phone number, billing/delivery address
- Booking & purchase data: Workshop selections, group size, preferred dates, gift card/voucher/ticket codes, references, and screenshots you provide for redemption
- Communication data: Messages, requests, or special notes you send via our forms or email
- Website data: Basic anonymous usage information (e.g. pages visited) to improve our site — no sensitive tracking

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2. How We Use Your Information
We use your data strictly for these purposes:
- Process workshop bookings, shop orders, payments, and ticket/gift card redemption
- Send confirmations, updates, booking reminders, and replies to your enquiries
- Manage attendance, prepare your workshop experience, and handle collection of finished work
- Prevent fraud, resolve disputes, and comply with legal/health & safety obligations
- Send relevant updates *only if you opt in* — **we never sell or share your data with third parties for marketing**

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3. Data Sharing & Third Parties
- We only share data with trusted service providers (e.g. payment processors) who follow strict privacy rules
- For third‑party platform tickets: we only use the details *you submit* to verify and convert your code — we do not access or store extra data from those platforms
- We never pass your personal details to external marketing companies

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4. Data Security & Retention
- Your information is stored securely and kept only as long as needed:
  - Booking/redemption records: kept for 3 years for legal/tax purposes
  - Marketing preferences: kept until you unsubscribe
- We use industry‑standard security to protect your data from unauthorised access or loss

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5. Your Rights
Under privacy law, you can:
- Request a copy of the personal data we hold about you
- Correct or update any incorrect information
- Ask us to delete your data (where no active booking/legal requirement applies)
- Opt out of marketing emails at any time
- Contact us with any privacy‑related questions

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6. Contact Us
If you have any concerns about this policy or your personal information:
📧 Email: info@tokenstudio.com
📍 Arch 76, Druid Street, Bermondsey, London SE1 2HQ