Booking Policy

General Booking Policy

1, All classes and workshops have to be booked a minimum of two days in advance; Payment must be cleared before attending.


2, We might not be able to guarantee the urgent booking without pre-arrangements, especially for party reservations;


3, If you have a voucher, please make sure you redeem the voucher with us before place your booking. If your voucher is expired, contact the website which provided the voucher to get a refund or extension.


4, For all bookings, you must notify us of a cancellation or any changes to the number of guests at least 48 hours before your appointment. We are sorry to not be able to refund your payment if you are late or missed your appointment for any reason once confirmation has been sent. If due to any un-controlled reasons the client or the studio has to postpone the workshop, the studio will not be able to refund but can reschedule free of charge.


5, Please arrive on time, if you or anyone in your group is late you will not able to join the workshop, we deliver on-time services and each workshop has multiple groups/people, due to the fairness to the tutor and clients who arrive on-time, you won't be able to join the workshop as soon as the workshop starts. If you wish to reschedule, there will be a £10 per person reschedule fee. 

6. As these are very strange times we cannot offer any refunds in the event of a force majeure and can only reschedule your class. This will be done free of charge.


Thank you very much for your understanding, wish you enjoy our class and workshop!

Party Booking Notice

This Workshop is often booked as a party or private event, there are a few things you need to know if you would like us to host a party/ event for you.


 -There is no extra charge for a party booking, if you would like us to travel to your appointed venue, there will be a transportation cost that added to the top of your booking fees.


-The minimum number of people for party booking is 20, we can host up to 80 people in our own venue.


-Party booking must be informed a minimum 2-3 weeks in advance to make sure the studio can arrange materials, space and equipment for your party, there is always a possibility for urgent booking but we can not promise it, please contact us before you place your booking.


-All drinks and refreshments are welcome to bring your own, if you would like to decorate the space for your event, you can also let us know in advance so we can arrange the time for you to come in to decorate. 


-If due to any un-controlled reasons the client or the studio has to postpone the workshop, the studio will not be able to issue a refund but to reschedule free of charge. 


We have seven years of event hosting experience that you can trust and without doubts, you will have a great time with us.

Customer care


Token studio is an independent craft studio that learns from day to day, we are improving every day to ensure you always have a good experience when you visit us or place an order from us. Please do let us know what do you think about our service if you wish us to make some improvements or any suggestions you might have. Especially if you wish to make a complaint, we wish to make things right all the time. Please emails us: and we can always talk. 

We'd Love To Know What You Think
Rate UsPretty badNot so goodGoodVery goodAwesomeRate Us

Thanks for submitting!

Request a refund

Please read the booking policy before using this form to save your time, as our decision of refund will be made strictly by the booking policy.  However, we do understand life is not always as planned, so we have set up this form and we take each request very seriously, please fill up this request as detailed as possible to help us to make a fair decision. 

Basic Information


Please provide the address of the studio you have booked in:


Details about your booking & Purchase

Upload File
Upload File

Thanks so very much for your time, please allow us 28 days to make a judgement of your refund request, as we take each request very seriously.