Shipping & Returns
-Thank you very much for your order. Our team is delivering all the orders from 3:00pm-4:30 pm, Monday to Friday. If you placed your order before 12:00pm, we can send your order on the same day, if your order has made after 12:00 pm, your order will be packed and shipped the day after. If you have an urgent order, please leave a note in your order or contact us as soon as possible, we might have a chance to add your order in our daily shipment.
-Please be aware if you ordered a craft kit or handmade product, it might take some time for us to create them, in each product we will clarify how long it needs for us to pack & ship the item. However, we shall not take over one week to prepare your order, if you haven't received your item one week after your order date, please inform us so we can find out what happened to your order.
-If you wish to collect your order from the studio in person, which is a great option, it is free of charge however due to Covid-19, all visits must be arranged in case there were too many people arrive in the studio at the same time that will put yourself and others in risk.
Thank you very much for your understanding.
Return & Exchange Policy
-Once you placed your booking, you always have a chance to change the date, all you need to do is following our booking confirmation letter and request a change. If your request is made within 48 hours before the workshop we won't be able to make the change for you. If your request is made after your booking, we can reschedule you once with £10 reschedule fee per person. All the workshops we run are ticketed event, a refund can not be offered due to lateness, absent or any other uncontrollable factors that force the event into postponement.
-Please do understand that handmade product and craft kit are packed and prepared individually, that materials will be cut/prepared for each order, we can not offer a refund or exchange unless there is major damage or we have made a mistake about your order details. Please be aware of this policy before place your order.
-Exchange and return can be made on other items apart from craft kit, made to order products and charity items, please ensure your return and exchange request is made within 28 days and keep your receipt safe for this reason
Thank you very much for your order.