MEET , SOCIAL & CRAFT
Event Booking Policy
-Please note, We can not offer any refunds, cancellations, rescheduling or transferring if your vouchers are not issued from our website. Once this confirmation has been sent under any circumstance, your booking can not be changed. -Any change to the booking once confirmed will result in a £15 per person admin fee for the studio’s peak slots. -As a lot of our sessions are BYOB, the studio has the right to deny service or entry at any time due to bad behaviour as well as the right to reject any client at any time. This would result in immediate forfeiture of tickets and any rights associated with the ticket including a refund. -Please arrive at least 15 minutes before the appointed time for the door check, the studio WILL NOT be able to allow you to join the session when you arrive 10 minutes late due to health and safety induction. As this is a ticketed event, all workshops/parties/events will start at the time stated on your booking. -If you are in a group, please make sure you have all your members before the door closes. If anyone in the group did not arrive we will not allow you to join the session as late attendees are very disruptive for other clients in the session as well as the session after yours. -Once you have booked in, this is the final confirmation of your booking and can only be changed at the behest of the studio. All tickets are non-refundable, non-transferable and non-changeable and cannot be refunded in the event of a force majeure from either the studio or the client. Glazing: Please note for any wheel throwing event there is a £10pp charge which is stated on the workshop description for any item. For Creative Pottery Painting glazing is free of charge. Only payment made will be for your second item which is £5pp. If you do purchase glazing or is given to you, you must do the following. 1. Take a picture of the pot with the raffle ticket inside of all pots. This is extremely important. 2. Make sure you fill out the form here to arrange pick up https://www.tokenstudio.co.uk/arrange-a-pickup 3. Make sure your keep a copy of your pick up card as well as your photos. If not we cannot process your pick up. If you do not do any of these then the studio is not libel or any compensation or refunds for any tickets. All glazing is non refundable as there is a risk of explosion which can result in damage to studio property as well as other clients' work. And we only keep the pottery for 60 days after the date of your workshop. We are looking forward to seeing you soon.